Check who can authorise work and use the appropriate landlord, utility, council or emergency route when needed. This enquiry form is not an emergency dispatch service. Local reporting contacts are below; this enquiry service does not provide emergency dispatch.
Use direct help for an unsafe situation
Quick answer
Smoke, sparking, exposed electrical parts or a burning smell need direct action appropriate to the risk. This website does not operate an electrical team, dispatch an emergency response or monitor incidents. Do not wait for an enquiry review to make a dangerous situation safe. If there is fire or immediate danger to life, get out, stay out and call 999. For a property fault once people are safe, contact competent urgent help directly and describe the actual symptoms rather than requesting an ordinary appointment through an email form.
Smoke, fire, water and exposed parts
Do this now
Keep clear of affected equipment and do not remove covers or touch wet electrical fittings. Do not use water on an electrical fire. Leave a fire-affected building and call 999 from a safe place. Water reaching wiring or fittings needs assessment before those parts are used again; a dry-looking surface does not prove they are safe. Avoid walking into a flooded area to reach electrical equipment. Follow the emergency service’s instructions and seek direct competent help for the property. Photographs are secondary to keeping people safe.
- Keep people away from damaged, wet or exposed equipment.
- For fire, get out, stay out and call 999.
- Seek direct help; do not wait for this enquiry form.
Private installation or electricity network?
For a Braintree supply outage or suspected network fault, 105 connects you to the electricity network operator. It is separate from the supplier on your bill and from a private electrician. Explain the affected address and safe observations; do not approach damaged lines or open supply equipment.
If the problem is inside the property, a competent electrician may need to assess the customer installation. Agree direct availability and the call-out scope when urgent help is needed. The enquiry form is not an emergency dispatch route and does not guarantee attendance. Call 999 for immediate danger such as a fire or serious injury.
Sources: 105 network contact
Damaged outside electricity lines
Treat overhead lines and equipment as live. Do not touch or approach a damaged cable, or anything in contact with it. UK Power Networks advises keeping at least ten metres away from damaged, low-hanging or grounded lines and calling 105; significant public danger needs 999. Keep others away from a safe location. A tree contractor or ordinary property repair attendance cannot substitute for network safety coordination. This website does not report the hazard, and a photograph should never involve entering the danger area.
Recurring trips and temporary safety
Do not repeatedly reset a protective device or defeat it to keep equipment running. A business attending urgently should explain what is made safe, what remains unavailable and what further assessment is needed. Temporary isolation and a permanent repair are different outcomes. Ask how essential needs will be managed safely, especially where occupants rely on medical or access equipment. Do not improvise a supply from damaged wiring or unsafe extension arrangements. Keep a record of the professional’s instructions about equipment that must not be used.
Before a business leaves, ask for a clear statement of the safe temporary arrangement and any restriction on use. Tell everyone responsible for the property, including a landlord or manager, which equipment remains unavailable. If a later visit is needed, agree who arranges it. A temporary measure should not quietly become an indefinite arrangement without the required follow-up.
Useful next steps
Urgent reporting and an authorised repair
Tell the landlord or manager about an unsafe fixed-installation problem in a rented or shared Braintree building, using its direct urgent procedure. Eastlight’s repair route applies to its own residents; it is not the council’s service for every household. Explain affected equipment and any immediate risk without attempting live investigation.
Ask the responding business to distinguish making safe, investigation and permanent remedial work, with permission and payment established where possible. Safety action does not authorise unrelated improvements to a communal or landlord-owned system. Keep the handover record and ask what remains isolated or needs further work; no call-out availability is promised by this website.
Sources: Eastlight housing transfer · Eastlight repairs · 105 network contact
Use the enquiry for repair planning
Use this form for a repair enquiry, a follow-on quotation after a fault has been made safe or planned electrical work. Include the property postcode, symptoms, reports if available and what you want assessed. We review the request and, if appropriate, help connect you with suitable local help; sending it does not book work.
Immediate hazards and supply-network problems need the appropriate direct route. For a Braintree building with shared ownership or protected fabric, explain the authority and access arrangements for subsequent work. The business confirms its availability, scope, certification and any further assessment directly, rather than relying on an email as evidence the installation is safe.
Useful next steps
Sources: 105 network contact · Eastlight repairs · Listed buildings and mapping · Working on listed buildings